Customer Success Representative

Challenge the Status Quo!

Transforming passion and great ideas into cutting-edge WealthTech platform.

 WealthArc is the fast-growing FinTech platform for wealth management professionals. By automating manual processes and making data integration easy, WealthArc changes the way of managing investments in Switzerland and beyond.

We are looking for exceptional product owners to join our young and dynamic team in Warsaw and Zurich. We offer a work in unique start-up culture, in which creativity, passion and independence are not just welcomed but

We are currently looking for a Customer Success Representative.

Responsibilities:

  • Ownership of entire onboarding process for our new clients (Swiss wealth management professionals)
  • Track onboarding process efficiency and proactively suggest ways of improving it
  • Communication with clients, external partners (Swiss and international private banks) and internal stakeholders,
  • Keeping an eye on customer satisfaction metrics
  • Delivering great service to our clients

Requierments:

  • 2-4 years of experience in software/SaaS company
  • Goal-oriented, flexible and customer focused
  • Creativity
  • Analytical, data management and organizational skills
  • Basic understanding of financial products and financial markets (equities, bonds, ETFs, FX options)
  • Know MS Excel; Basics of SQL is a strong plus
  • Can pick up new things quickly but still pays attention to details
  • Speak English fluently; knowledge of German or French will be an additional asset

 What you can expect:

  • Flat organization structure and direct reporting lines
  • As much responsibility as you’re able to handle
  • Work ethic based on collaboration and innovative approach to problem solving.
  • Participation in Tech Talks, trainings and conferences
  • Growth in line with rapid scaling of the company.

 

Please apply with your full CV at career@wealtharc.com